Appointments remain necessary at Directorate‘s front desk

In order to provide quick and efficient services to our customers, the Directorate’s front desk in Dalvegur 18 will remain open only to those who have an appointment.

Appointments were introduced as a response to social distancing measures and restrictions on gatherings due to Covid-19, however, the arrangement has been well-received and will therefore remain unchanged despite the easing of restrictions on gatherings.

The arrangement makes it possible for us to distribute visits in the Directorate evenly throughout opening hours, thus ensuring that individuals, who have made an appointment, i.e. for having their picture taken for a residence card or for other urgent errands that cannot be resolved by other means, will be assisted as soon as they arrive.

At the same time, greater emphasis will be placed on the Directorate’s telephone 444 0900 and This email address is being protected from spambots. You need JavaScript enabled to view it. services. Applicants and other customers are encouraged use these means to contact the service center for assistance.

Practical information for applicants

• There is a lot of useful information on the Directorate’s website, i.e:
  
  • Who needs a residence permit and who needs a visa
  • Information on the requirements for residence permits and visas
  • Application forms
  • Answers to frequently asked questions
    
  • What applications are being processed
    
    
• Applications and other documents can be sent by mail or delivered to a drop box in the Directorate’s lobby (from 8 to 16 on week-days)
  • Documents delivered to the drop box should be in an envelope with the applicants name and ID number/date of birth
    
    
• Payment information, account number and ID number of the Directorate of Immigration, are at the bottom of the Directorate’s website
  
  
• The Service Center provides assistance via This email address is being protected from spambots. You need JavaScript enabled to view it. and telephone +354 444 0900
  • Mondays to Thursdays between 9 and 14 and Fridays between 9 and 12
    
    
• Appointments, i.e. for having your picture take for a residence card, can be made by calling +354 444 0900.